Legal Terms

Terms of Service

These Terms of Service ("Terms") govern your use of the website and services provided by astroproluxis AG ("Company", "we", "our", or "us"). By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these terms, you may not access our website or use our services.

astroproluxis provides e-commerce conversion rate benchmarking analytics services to businesses seeking to optimise their online store performance. These Terms apply to all users of our website and clients of our services.

Acceptance of Terms

By accessing and using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These Terms constitute a legally binding agreement between you and astroproluxis.

You represent and warrant that you have the legal authority to enter into these Terms on behalf of yourself or the organisation you represent. If you are using our services on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.

Description of Services

astroproluxis provides professional e-commerce analytics services, including but not limited to:

• Conversion rate benchmarking and analysis
• E-commerce performance optimisation consulting
• Customer journey analysis and reporting
• Real-time monitoring and dashboard services
• Data integration and analytics implementation
• Training and consultation services

The specific services provided to you will be outlined in separate service agreements or statements of work. These Terms apply to all services unless specifically modified in writing by both parties.

User Obligations

As a user of our website and services, you agree to:

Lawful Use

Use our services only for lawful purposes and in accordance with these Terms. You may not use our services:

• In any way that violates applicable laws or regulations
• To transmit or distribute harmful, offensive, or illegal content
• To interfere with or disrupt our services or servers
• To attempt unauthorised access to our systems or data
• To impersonate any person or entity or misrepresent your affiliation

Account Responsibilities

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorised use
• Providing accurate and current information
• Updating your information as necessary

Data Provision

For analytics services, you agree to:

• Provide accurate and complete data as required
• Ensure you have the right to share data with us
• Comply with applicable privacy and data protection laws
• Notify us of any data security concerns

Intellectual Property

All content, features, and functionality on our website and in our services, including but not limited to text, graphics, logos, images, software, and methodologies, are the exclusive property of astroproluxis and are protected by copyright, trademark, and other intellectual property laws.

Our Rights

astroproluxis retains all rights, title, and interest in:

• Our proprietary analytics methodologies and algorithms
• Software, tools, and platforms we develop
• Reports, insights, and recommendations we provide
• Aggregated and anonymised benchmarking data
• Our trademarks, service marks, and branding

Your Rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to:

• Access and use our services for your business purposes
• Use reports and insights we provide for your internal operations
• Reference our services in your business operations

Client Data

You retain ownership of your business data and information. By using our services, you grant us a licence to use your data solely for the purpose of providing our services and creating anonymised benchmarking insights.

Payment Terms

If you purchase services from astroproluxis, you agree to pay all applicable fees as specified in your service agreement. Payment terms include:

Fees and Billing

• Fees are due according to the payment schedule in your service agreement
• All fees are exclusive of applicable taxes unless otherwise stated
• Late payments may incur additional charges as specified in your agreement
• We reserve the right to suspend services for non-payment

Refunds

Refund policies are specified in individual service agreements. Generally, fees for completed work or delivered services are non-refundable.

Confidentiality

We understand that you may share confidential business information with us in connection with our services. We agree to maintain the confidentiality of your information and use it only for the purpose of providing our services.

Both parties agree not to disclose confidential information received from the other party without prior written consent, except as required by law or as necessary to provide the agreed services.

Limitation of Liability

To the maximum extent permitted by applicable law, astroproluxis shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Our total liability to you for any claims arising out of or relating to these Terms or our services shall not exceed the amount you paid to us for services during the twelve months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by applicable law.

Disclaimers

Our services are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, including but not limited to:

• The accuracy, completeness, or reliability of our services
• That our services will meet your specific requirements
• That our services will be uninterrupted or error-free
• That defects will be corrected
• That our services are free of viruses or other harmful components

We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Indemnification

You agree to defend, indemnify, and hold harmless astroproluxis and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to legal fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Any data or content you provide to us
• Your negligent or wrongful conduct

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Austria, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of Austria, and the parties hereby consent to personal jurisdiction and venue therein.

If you are a consumer resident in the European Union, you may have additional rights under applicable consumer protection laws, and nothing in these Terms shall affect such rights.

Dispute Resolution

We prefer to resolve disputes amicably through direct communication. If you have any concerns or disputes, please contact us first to seek a resolution.

For business clients, any disputes that cannot be resolved through negotiation may be subject to arbitration under the rules of the Vienna International Arbitral Centre (VIAC), unless otherwise agreed in your service agreement.

Termination

Either party may terminate service agreements in accordance with the termination provisions specified in such agreements. We may also terminate or suspend your access to our website and services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Effect of Termination

Upon termination:

• Your right to use our services will cease immediately
• We will provide you with your data in a standard format
• You remain liable for any outstanding fees
• Provisions regarding confidentiality, intellectual property, and limitation of liability shall survive

Force Majeure

astroproluxis shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, or government actions.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the intent of the original provision.

Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and astroproluxis regarding your use of our services and supersede all prior agreements and understandings.

Contact Information

If you have any questions about these Terms of Service, please contact us: